2nd & 3rd Line Support Analyst

2nd & 3rd Line Support Analyst

Job Title: 2nd & 3rd Line Support Analyst
Contract Type: Permanent
Location: London, England
Salary: £50000 - £55000 per annum + bonus, pension, benefits
Start Date: ASAP
Reference: 111111_1652260351
Contact Name: Brad Newton
Contact Email:
Job Published: May 11, 2022 10:12

Job Description

2nd & 3rd Line Support Analyst

2nd Line Infrastructure Analyst working with a leading global insurance company in the City. Working in a specialist global Infrastructure Support function, you will play a key role in the 1st, 2nd and some 3rd line support of the global IT environment.

Responsibilities will include:

* 1st & 2nd line support for infrastructure platforms across desktop workstations, VDI, telephony, audio visual equipment and server hardware
* Install and maintain desktop and data centre technology, including installing, configuring, diagnosing, repairing, patching and upgrading all IT hardware
* Monitor global systems, network links, virtualized platforms and application health
* Create and deploy Windows application packages through appropriate packaging tools

Key Skills:

* Experienced in a similar 1st, 2nd and 3rd line Infrastructure Support role
* Excellent knowledge of Microsoft Operating Systems, including Windows 10, Servers 2012, 2016 and newer
* Experience with Microsoft directory services; Active Directory, Group Policy, AGPM, DNS & DHCP
* Virtualisation platform experience: Citrix XenApp/Xen Desktop; VMWare vSphere, ESXi & Horizon View

This is an excellent opportunity for an experienced Infrastructure specialist to join a reputable global insurer, in a busy and challenging Infrastructure team with a global remit. Working across a variety of technologies they offer a really interesting mix of projects and potential for progression.

Please forward your CV for immediate consideration.

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