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3rd Line Support

Job Title: 3rd Line Support
Contract Type: Contract
Location: South Yorkshire, England
Industry:
Salary: £300 - £350 per day
Start Date: ASAP
Reference: HQ54346546_1532610247
Contact Name: Max Douglas
Contact Email: m.douglas@lawrenceharvey.com
Job Published: July 26, 2018 14:04

Job Description

My client has a Server and Storage team based in South Yorkshire, supporting all aspects of Server and Storage infrastructure and associated services for an international company serving multiple clients.

Candidates will be responsible for the design, implementation, upgrade, day-to-day management and process documentation of current/proposed infrastructure architecture.
Support will be across multiple estates and tenancies with differing technologies. The role would suit an enthusiastic experienced server analyst or engineer with a passion for IT delivery and sustained exemplary levels of customer satisfaction.

RESPONSIBILITIES:
Day to day 2nd and 3rd line support of client estate in-line with required SLA and priority response.
Day to day support of local and remote server based service delivery infrastructure
Commissioning and decommissioning of client based hardware, operating systems and applications (physical or virtual)
Infrastructure and service improvement activities.
Interface with 3rd party suppliers and vendors at a technical level.
Working on long term problem queues along with support calls.
Flexible working to support business needs.

QUALIFICATIONS/EXPERIENCE:
Multiple years experience in an Server & Storage IT Infrastructure environment
Multiple years experience in an environment supporting over 2000 users and 500 servers.
Citrix XenApp/XenDesktop 7.x
Veeam 9 B&R configuration & administration
Windows Server 2003/2008/2012/2016
NetApp storage administration (C-Mode/7-Mode)
VMware vSphere 5.5/6.5

DESIRABLE QUALIFICATIONS/EXPERIENCE:
NetApp NCDA/NCIE
Citrix CCA-V/CCP-V/CCE-V
VMware VCP DCV
Exchange 2013
O365/ADFS
AD/DNS/DHCP
AWS Cloud exposure
Veeam VMCE

Lawrence Harvey is acting as an Employment Business in regards to this position.
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