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Application Support Manager

Application Support Manager

Job Title: Application Support Manager
Contract Type: Permanent
Location: London, England
Industry:
CRM
Salary: Up to £60000 per annum + pension
Start Date: ASAP
Reference: BN/HQ00116140_1578506877
Contact Name: Brad Newton
Contact Email: b.newton@lawrenceharvey.com
Job Published: January 08, 2020 18:07

Job Description

Application Support Manager

Role

To lead a team of Application Support professionals in providing an excellent and consistent support service to all staff.

To support delivery of the IT strategy to modernise the IT infrastructure and business application architecture.

To work in partnership with the business to design, support and improve new and existing products across the business.

To take technical ownership of core business applications to support, amongst others, the core registration and case management functions of the business.

Responsibilities

As Application Support Manager you will be expected to develop an in depth working knowledge of the core business applications including Dynamics 365 to ensure support is provided to the team and development is sufficiently scrutinised.

Lead and manage the Application Support Team in provision of an exemplary 3rd line support service for all core business applications.

Manage the team workloads and priorities to best meet business demand.

Ensure timely resolution of incidents assigned to the team and contracted 3rd parties

Provide input to application/infrastructure scalability and security

Work with the Test team to ensure that any new applications or changes to existing applications are adequately tested before deployment to the live environment

Experience

Microsoft Dynamics 365 qualification or equivalent experience

Demonstrable experience of building, leading and maintaining high performing support teams

Good team planning skills with proven ability to reprioritise appropriately

Extensive experience of supporting business critical applications and customer facing web applications

Competitive salary and package on offer

Keywords: Microsoft Dynamics 365, Application Support Manager

Lawrence Harvey is acting as an employment agency in regards to this position. Visit our website www.lawrenceharvey.com and follow us on Twitter for all live vacancies @lawharveyjobs