Business Analyst - E-Commerce
|Job Title:||Business Analyst - E-Commerce|
|Location:||West Midlands, England|
|Salary:||Up to £300.00 per day|
|Contact Name:||John Wright|
|Job Published:||December 12, 2017 16:02|
My client, a leading global organisation in their sector are seeking an experienced Business Analyst who has vast experience working within digital and E-commerce environments.
This role is based in The West Midlands and will be on a 3 month rolling contract.
The purpose of this role is to design, develop and deliver business processes, changes in organisation structures, changes in SLAs and requirements for third party suppliers in support of implementing New Online Sales into the client and its franchise network.
It will also be responsible for driving user testing and acceptance of new processes, designing training for resources and defining reporting requirements and implementing these in support of operations
Key Accountabilities and Responsibilities
*Capture requirements from digital/IT team and from the business for the design of processes, org structures and supporting technology solutions in support of New Online Sales and produce business requirements documentation.
*Conduct process mapping workshops and complete detailed Level 2 and Level 3 "To Be" process maps of all central functional new processes (CRC, Finance, Financial Services and multi function) and retailer processes
*Conduct detailed data field mapping around system integration points and provide detailed documentation in support of system integration
*Prepare process training modules for the client and Retailers training on new processes in support of implementing new online sales
*Contribute to the design of new organisation structures and target operating models, including role definition, job descriptions and definition of KPIs and supporting processes
*Work with key business stakeholders to design User Acceptance Testing scripts for all processes, help run process user acceptance testing, capture all outstanding issues deliver mitigating solutions to these issues
*Product Request for Proposal (RFP) documentation based on business requirements.
*Determine the appropriate service levels for turnaround of processes with third parties/retailer and design supporting Service Level Agreement documentation
*Work in line with formal project and change management techniques to ensure on time delivery and achievement of planned outcomes
*Undertake any other work as directed by their line manager in connection with their job as may be requested
If this is of interest please apply with an updated CV.
Lawrence Harvey is acting as an Employment Business in regards to this position.
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