Missions :
- providing support on Salesforce FSL/service cloud solution (user management, master data management)
- solving incidents and problems on the deployed applications,
-defining use cases and user stories in collaboration with the business analyst.
-configuring user stories
-testing the use cases and user stories during System Tests and System Integration Tests
-supporting Business during User Acceptance Tests
-managing Sanity checks after the deployment in Production of a release

Profil recherché :
- Ability to understand a problem, to reproduce it and to identify its origin
- Ability to work in Agile
- Ability to manage backlog management (using JIRA)
- Ability to manage functional analysis (Use Case / User story description)
- Ability to translate the functional need into user stories,
- Abilty to configure & Develop in Salesforce platform (java script & apex code included)
- Ability to test a solution (Test case definition, execution, bug tracking)
- Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA,…) via tools like Inspector
- Administration of Users, User profiles, permission sets, User groups, User queue
- Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules,…
- Knowledge of FSL objects (Service appointment, WO, WOLI , Timesheet,…) is a plus.

What are the soft skills expected ?
- Good Communication skills (ability to adapt the communication according to the audience)
- Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
- Availability and service oriented for our Business
- Resourceful and technology driven

Si cette opportunité vous intéresse, merci de postuler sur l'annonce ou de m'envoyer votre CV c.delannoy@lawrenceharvey.com (Christopher Delannoy) et je vous recontacterai pour vous donner plus de détails sur la mission. N'hésitez pas à partager avec votre réseau si vous connaissez des personnes qui pourraient être intéressées.