CRM Trainer - Salesforce - Hertfordshire - 6 / 9 months
| Job Title: | CRM Trainer - Salesforce - Hertfordshire - 6 / 9 months |
| Contract Type: | Contract |
| Location: | Hertfordshire, England |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP |
| Reference: | HQ00075502_1530711050 |
| Contact Name: | William Wakefield |
| Contact Email: | w.wakefield@lawrenceharvey.com |
| Job Published: | July 04, 2018 14:30 |
Job Description
I am seeking an experienced CRM Trainer with Salesforce experience to join a business in Hertfordshire for 6 / 9 months.
Main purpose of the role:
*Contribute to low level design for guided diagnostics and how to's.
*Ensure we are 'business ready' for UAT for all Phases and ongoing fixes and enhancements to Sales Force.
*Creation and ongoing maintenance of the 'knowledge tree' in Sales Force.
*Develop and deliver training programmes and materials to all system users for all Phases and ongoing fixes and enhancements to Sales Force.
*Leadership, training and ongoing support for CRM Champion Network.
*Contribute to an agenda of continuous improvement for our CRM platform
Responsibilities:
*Review and update existing training material, with the support of SMEs, for all appropriate areas of the Business to assist with the development of the 'knowledge tree' within Sales Force.
*Work with the Design Authority and SMEs to document the low level design for guided / scripted diagnostics and how to's.
*Work with Design Authority and key stakeholders to develop and implement launch and training plans and success criteria
*Develop and deliver training programmes and materials to stakeholder groups such as the Contact Centre, Retail Ops, Finance Ops and TDMs
*Manage the training admin - booking rooms, sending invites and evaluations.
*Build productive relationships with CRM Champion Network. Create materials and provide detailed training for launch of all phases and ongoing changes.
*Provide ongoing support and training to the CRM Champion Network, as and when they require support to answer queries from their teams.
*Pro-actively monitor progress against the implementation and training plan, resolving issues and initiating corrective and collaborative action as appropriate
*Capture and publish lessons learnt.
*Challenge and propose ways to continuously improve working methods, and processes
*Work with key stakeholders to enhance and improve processes and customer service, including functionality of the CRM in conjunction with the Design Authority and SalesForce BSA
*Work with key stakeholders to identify and resolve CRM issues affecting our Retailers and users
*Where appropriate create internal Change Requests, with the involvement of internal stakeholders, and ensure the paperwork is raised, submitted and championed to a conclusion.
*As part of the CRM Team challenge and propose ways to continuously improve working methods, systems and processes.
*At all times to lead by example and maintain focus on delivery
*Actively monitor progress against the plan, resolving issues and initiating corrective action as appropriate.
If you are interested in the above role please apply with an updated CV
Lawrence Harvey is acting as an Employment Business in regards to this position.
Visit our website www.lawrenceharvey.com and follow us on Twitter for all live vacancies @lawharveyjobs
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