Cyber Security Service Delivery Analyst

Cyber Security Service Delivery Analyst

Job Title: Cyber Security Service Delivery Analyst
Contract Type: Contract
Location: London, England
Salary: Negotiable
Reference: David5_1606844299
Contact Name: David Hitchings
Contact Email:
Job Published: December 01, 2020 17:38

Job Description

I am seeking a Service Delivery Analyst for a 4-month contract to be based from home (Full remote working) with a potential view to extend. This role requires the chosen candidate to have SECURITY CLEARANCE (SC) This role will be INSIDE IR35 but can offer a good day rate.

This is a business crucial role to ensure that the organization and wider systems are protected from Cyber threats.

The Service Delivery Analyst will be responsible for supporting customer relations activities and, working with SDM and Solution Architect to define, document and operationalize the internal service architecture outlined in the HLD


  • Maintaining good working relationships with customer contacts / stakeholders
  • Creation of customer service review packs
  • Collating information and metrics from the Incident Handling / Analysis teams to communicate the value of the CDOC service

Service Architecture

  • Developing and documenting business policies, processes, and procedures to govern, manage and guide CDOC Service Management and Service Operations
  • Continual improvement of CDOC procedural documentation and metrics
  • Coordinating all changes to procedural documentation and ensuring that all processes work together seamlessly
  • Maintaining configuration control of documentation library on Confluence


  • Previous SOC experience
  • Experience of ITSM methodologies and experience with the design and operationalization of a Service Delivery Framework
  • Analytical problem-solving qualities
  • Detailed up to date knowledge of the cyber threat landscape
  • Execute service performance analysis and reporting
  • Excellent oral and written communication skills

If you feel you are a good fit for this position, please do send me your most up to date CV

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