Role: D365 CRM Project Manager

Location: Central London

Contract Length: 3 months initially

Day Rate: $300 - £350

IR35 Status - Outside

Job Description:

-Design of process prioritisation for CRM and self-service process mapping, customer journey mapping and service design

-Work package design for master data management for customer, tenancy and property data

-Liaison with the Enterprise Architecture team on the overall solution design for housing systems

-Dependency mapping with self-service project

-Functional expertise on Dynamics 365 to identify potential opportunities in D365 as compared to existing functionality

-Lead on requirements for integration between D365, and self-service platform (potential data warehouse work

- Introduce the corporate CRM system into the Service to manage all customer requests

Key Requirements:

-Previous experience working on a D365 CRM Implementation

-Strong Project Management Skills

-Housing experience will be beneficials but not mandatory

If you are interested, please get in touch!

Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website www.lawrenceharvey.com and follow us on Twitter for all live vacancies @lawharveyjobs