Desktop Support Analyst - German & Italian speaking

Desktop Support Analyst - German & Italian speaking

Job Title: Desktop Support Analyst - German & Italian speaking
Contract Type: Contract
Location: Mannheim, Baden-Württemberg
Salary: €200 - €250 per day
Start Date: ASAP
Reference: 127370_1591966373
Contact Name: John Wright
Contact Email:
Job Published: June 12, 2020 13:52

Job Description


Role: Desktop Support Analyst
Languages: German & Italian speaking
Location: Mannheim, Germany
Length: 12-month contract
Daily rate: Competitive (Dependent on experience)

Our client is hiring for a Desktop Support Analyst who is fluent in German & Italian to join their Service Desk team on an initial 3-6-month contract based in Mannheim, Germany. You will be required to on a monthly basis to Milan, Italy.

As a Desktop Support Analyst, your focus will be to provide support to our users and resolve as many incidents as possible as the first point of contact, escalating where necessary to second line support teams.

You will be responsible for providing first and second line support across all IT equipment and consumables that are supplied to staff for their business activities, including laptops, desktop PCs and tablets, in addition to supporting software installed on these devices.

Skills and Capabilities required:

- Ideally have worked within a Service Desk role/environment before
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions
- Working knowledge of desktop technologies, including Windows, Exchange and Active Directory
- Previously worked with fault ticket management systems - Can work within a team and independently
- Thoroughly enjoys problem solving
- Understanding of the Office 365 suite of applications such as Sharepoint and Microsoft Teams - Basic knowledge of Web Application management
- Understanding of ITIL principles Is this exciting opportunity of interest? If so, please apply and I will be in touch ASAP.

Please respond with your CV if you're interested and I will be in touch ASAP.

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