Desktop Support Analyst - Italian & German speaking
|Job Title:||Desktop Support Analyst - Italian & German speaking|
|Location:||Milan, Milan (province)|
|Salary:||€200 - €250 per day|
|Contact Name:||John Wright|
|Job Published:||June 12, 2020 13:54|
Role: Desktop Support Analyst
Languages: Italian & German speaking
Location: Milan, Italy
Length: 12-month contract
Daily rate: Competitive (Dependent on experience)
Our client is hiring for a Desktop Support Analyst who is fluent in Italian & German to join their Service Desk team on an initial 3-6-month contract based in Milan, Italy. You will be required to travel around once a month to Mannheim, Germany.
As a Desktop Support Analyst, your focus will be to provide support to our users and resolve as many incidents as possible as the first point of contact, escalating where necessary to second line support teams.
You will be responsible for providing first and second line support across all IT equipment and consumables that are supplied to staff for their business activities, including laptops, desktop PCs and tablets, in addition to supporting software installed on these devices.
Skills and Capabilities required:
- Ideally have worked within a Service Desk role/environment before
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions
- Working knowledge of desktop technologies, including Windows, Exchange and Active Directory
- Previously worked with fault ticket management systems - Can work within a team and independently
- Thoroughly enjoys problem solving
- Understanding of the Office 365 suite of applications such as Sharepoint and Microsoft Teams - Basic knowledge of Web Application management
- Understanding of ITIL principles Is this exciting opportunity of interest? If so, please apply and I will be in touch ASAP.
Please respond with your CV if you're interested and I will be in touch ASAP.
Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website www.lawrenceharvey.com and follow us on Twitter for all live vacancies @lawharveyjobs
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