Desktop Support Analyst - Italian speaking

Desktop Support Analyst - Italian speaking

Job Title: Desktop Support Analyst - Italian speaking
Contract Type: Contract
Location: Slough, Berkshire
Salary: Negotiable
Start Date: ASAP
Reference: HQISDSA_1583222921
Contact Name: John Wright
Contact Email:
Job Published: March 03, 2020 08:08

Job Description

CONTRACT OPPORTUNITY: Desktop Support Analyst - Italian speaking - Slough, Berkshire (20% travel to Milan) - Initial 3-6 month contract - Around £200 per day (Inside IR35)

Work as part of global IT End User Services Engineering and Configuration Management team and provide local support for users in UK, Germany and Italy. As part of this team you will be responsible for providing both hands-on and remote level 2 support for end users in local language (English, German, and Italian). Systems supported include Windows 10 PCs, Microsoft Office and o365 Tools, iPhones, iPads, Printers, conference room equipment, and some network devices. Duties will also include provisioning and decommissioning of Windows 10 PCs, iPhones, iPads, and Printers.

The responsibilities of this job include, but are not limited to, the following:
- Provide onsite, physical IT support to business users
- Knowledge of Mobile and Personal Computer hardware, software and network connectivity
- Experience in Service Desk incident management software
- Manage PC and Mobile device inventory and maintain asset tracking databases
- Provide support for computer peripherals and printers
- Work with business users to develop efficient solutions to recurring IT issues
- Maintain onsite conference room, videoconferencing equipment and copiers
- Maintain access security systems, including door readers, security database management and vendor management
- Work with Global Service Delivery Manager and team to ensure local support is delivered within SLA's
- Support Global Service Delivery Manager and team with process development to standardize and improve Governance and Security
- Deliver Service Level Agreements in accordance with corporate policies

Please respond with your CV and I will be in touch ASAP.

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