Dynamics CRM Business Analyst

Dynamics CRM Business Analyst

Job Title: Dynamics CRM Business Analyst
Contract Type: Contract
Location: Buckinghamshire, England
Salary: £350 - £450 per day
Start Date: ASAP
Reference: HU0710_1572358104
Contact Name: Hari Udhaydharshan
Contact Email:
Job Published: October 29, 2019 14:08

Job Description

Role: Dynamics CRM Business Analyst
Duration: 3-6 months
Rate: circa £400pd

As part of our Digital Transformation programme their roles will be to go into the key service areas to understand the current processes and how they can be optimised to deliver efficiencies.

The role will include building the requirements for the digital journeys that will be available to the journeys and feed the information back the relevant line of business solutions. These will be detailed requirements that need to be to a quality standard that can be passed to our system integrators to develop.

As part of the role they will be responsible for the end to end process with light touch scrum role.

  • Understand existing Microsoft Dynamics CRM / 365 functionality and planned roadmap (any upgrade/change planned)
  • Work with Procurement & Supply Department, BI Solutions Architect, ICT team and Product Owner to develop the whole solution design for the service (includes: platform, reporting, CRM and mobile components)
  • Receive business requirements from the P&SD team and identify the ability of the LoB to support these requirements
  • Engage with the 3rd party supplier to discuss feasibility of any requirements that fall outside of existing product to ascertain additional functionality costs and timescales to deliver
  • Work closely with the P&SD and OD team to understand financial benefits that changes to the CRM system will enable
  • Produce a cost/benefit feasibility study to inform the service design report before signature
  • Escalate and engage appropriate Service and IT stakeholders regarding change delivery progress where appropriate.
  • Support as required the procurement processes when applicable.

For more information, do not hesitate to get in touch.

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