Head of Customer Relationship and Support

Head of Customer Relationship and Support

Job Title: Head of Customer Relationship and Support
Contract Type: Permanent
Location: Guildford, Surrey
Salary: £70000 - £85000 per annum
Start Date: 15/1/20
Reference: GlobalSupport_1573551439
Contact Name: Tom Clarke
Contact Email:
Job Published: November 12, 2019 09:37

Job Description

Head of Customer Relationship and Support Manager sought by international business based in Guildford. We need a passionate and engaged Customer Relationship / Support Manager expert to build maintain our brilliant relationships with the businesses that we support and care for.

The Customer Relationship and Support Manager is a senior role, reporting into a board member. You'll have opportunity to expand your teams remits as well as build commercial relationships with our suppliers (as well as the customers!).

Customer Relationship and Support Manager Job Description:

We're looking for someone with experience of Client Services Management, looking after a diverse team.

You should be a strategic leader, capable of thinking of long-term benefits

Partnership management experience

Whilst managing a team of 16 we'd like you to be as customer facing as possible, we're looking for someone capable of being the leading player in the team with high level customer engagement

Track SLA's and act as point of escalation

Experience working supporting blue chip customers

Support RFP / Bid proposals

We pride ourselves on our internal culture and how this rubs off on our daily interactions with our customers. We're growing rapidly, a global organistaion and we're looking for our next Rockstar in this absolutely critical role.

Salary is £75,000 - £80,000 plus a great benefits package including a bonus. Please contact me to discuss the role by applying for the role.

Lawrence Harvey is acting as an employment agency in regards to this position. Visit our website and follow us on Twitter for all live vacancies @lawharveyjobs