Head of Customer Success & Support - Salesforce ISV

Head of Customer Success & Support - Salesforce ISV

Job Title: Head of Customer Success & Support - Salesforce ISV
Contract Type: Permanent
Location: London, England
Salary: £48000 - £56000 per annum
Reference: 134177_1600331008
Contact Name: Jack Lyons
Contact Email:
Job Published: September 17, 2020 09:23

Job Description

A leading Salesforce ISV are looking for a Head of Customer Success! This company, who's product is sold on the Salesforce AppExchange and used by more than 750 organisations, are looking for someone to work closely with their customers to ensure high levels of customer satisfaction.

You will report into their Assistant Director. They are flexible about the location of this post; however, travel will be required across the UK and occasionally overseas and you will be required to frequently visit their Central London office.

Location: Central London
Salary: £48,000 - £56,000
Duration: Permanent

Your responsibilities will include:
- Leading their customer success & support team
- Gaining a deep understanding into customer experiences and ensuring they are getting the most out of the product
- Developing, maintaining a customer community to provide a platform to monitor and support cases

You will be require to have:
- Extensive knowledge of Salesforce
- Strong experience leading teams and staff management
- A track record of working with clients to assess their business processes and requirements and building systems to meet those requirements
- High-level communication skills

Apply now and Jack Lyons will be in touch to discuss this in more detail!

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