Head of Network Security

Head of Network Security

Job Title: Head of Network Security
Contract Type: Contract
Location: City of London, London
Salary: Up to £700 per day + NEG
Start Date: ASAP
Reference: 254638_1562318582
Contact Name: Anneli Sandholm
Contact Email:
Job Published: July 05, 2019 10:23

Job Description

My client is currently looking for a Network Security Manager for a role based in Berkshire.

You will be responsible for managing a technical team of Service Desk & NOC Engineers/Team Leaders who provide managed services to a large customer base, across a wide range of technologies and SLAs.

What You Will Do

  • Key part of the Network Operations leadership Team, providing leadership in a virtual capacity and direct people management capacity.
  • Successfully lead & manage the NOC Team, driving a culture of service excellence and continuous improvement with the objective of delighting our customers.
  • Direct line management of Team Leaders and Senior Technical Engineers, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned.
  • Accountable for monitoring and delivering services to the levels defined within the customer contracts and maintaining the high availability of all customer critical services.
  • Accountable for the incident and service request queues, ensuring requests are managed within SLA and proactively identifying and managing breaches.
  • Review the quality of call, incident & service request handling to ensure that our interactions with our customers are timely and of the highest quality.
  • Take the lead on major incidents from an operations management perspective, ensuring the correct resource is engaged, driving 3 rd party escalations and supporting the major incident manager in ensuring service is restored with minimal impact to our customer.
  • Management of customer escalations and complaints, ensuring a timely resolution and that any follow up actions and lessons learned are completed.
  • Work closely with the Service Contract Management Team to ensure strong working relationships are formed with our customer, this will include attending regular service review meetings.
  • Conduct regular team meetings with direct reports and wider team to ensure the team are kept abreast of changes, company updates and opportunities, and to obtain operational updates.
  • Close management of team resource levels to ensure that the NOC Team have enough resource to cover all shifts and fulfil the SLA obligations.

Your Experience Will Include

  • This is a leadership role, so the ideal candidate will be someone who has extensive service management and leadership experience and is able to draw upon this knowledge to deliver excellent customer service.
  • Experience leading technical teams with a good understanding of routing protocols, switching, WAN/LAN infrastructure, MPLS, QOS, NNI, security services and access technologies, in a service provider organisation.
  • Track record of successfully building, developing and leading high performing teams and a customer centric culture.
  • Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal).
  • Worked in a sizeable, fast moving /complex, service led technical and commercial ITIL aligned environment preferably within the telecoms and network industry.
  • Outstanding personal organisational skills
  • Ability to rapidly build relationships with colleagues at all levels of the business.
  • Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business.
  • Experience of cross functional working and the ability to demonstrate a collaborative approach, one team, with regarding to building key relationships across the business.
  • Experience of having led, defined and implemented a successful communications plan, communicating and celebrating team success.

£700 per day

Berkshire based

ASAP start

12 month contract

Please send me an up to date CV for a call back.

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