IT Service Designer - Central / West London - Global Brand

IT Service Designer - Central / West London - Global Brand

Job Title: IT Service Designer - Central / West London - Global Brand
Contract Type: Permanent
Location: West End, London
Salary: £65000.00 - £75000.00 per annum + bonus + benefits
Start Date: ASAP (will wait for notice)
Reference: HQ00065859_1511969637
Contact Name: Jamie Wilkins
Contact Email:
Job Published: November 29, 2017 15:33

Job Description

IT Service Designer - Central / West London Global Brand

Instantly recognised global brand, undertaking extensive investment into their technology transformation, is looking for an IT Service Designer / IT Service Delivery Manager to join their Technology Shared Services department. This integral team act as an internal service provider across IS covering programme delivery, infrastructure management, product and services.

The successful applicant will define the IT service delivery parameters and operating model based on requirements, internal delivery options & capabilities as well as standardise processes and tools.

You will:

- Define future proof service design blueprints.
- Continuously review existing service designs and initiate change based on customer landscape and or ISS maturity evolution.
- Support demand management by coordinating the technical team to produce the service design, costing and documentation.
- Prepare and own service design of new offers (offer definition, value proposition, operating model, offer implementation, engagement model etc).

Skills required:

- Broad understanding of IT service operations.
- Direct service design experience (min of 2 years).
- Good understanding of delivery capabilities and challenges of all internal IS functions.
- Ability to build strong internal relationships.
- The ideal applicant will also have a min of 1 years Project Management experience.

Please apply through the link and include your CV and contact number. I shall follow up in due course to discuss the role and your suitability prior to any submission.

Lawrence Harvey is acting as an employment agency in regards to this position.
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