(Oracle) Cx Support Analyst - Essex - Perm

(Oracle) Cx Support Analyst - Essex - Perm

Job Title: (Oracle) Cx Support Analyst - Essex - Perm
Contract Type: Permanent
Location: Essex, England
Salary: £20000 - £25000 per annum + + Benefits
Reference: HQ00120911_1583568022
Contact Name: Josh Wood
Contact Email:
Job Published: March 07, 2020 08:00

Job Description

(Oracle) Cx Support Analyst - Essex - Perm

A market leading specialist IT Consultancy based in Essex are seeking a CX Support Analyst to join their team. Ideally, this role will suit a candidate with prior Oracle Cx experience, although this is not essential and experience in a comparable environment will be considered for candidates willing to undergo additional training.

The successful Oracle Cx Support Analyst will be responsible for dealing with support tickets raised by customers across the Oracle Cx platform, including communicating with technical and non-technical audiences, remotely configuring and developing customer environments, and escalation to Oracle as necessary. You will provide support via phone, email, and a support portal, following clearly defined processes and tracking against SLAs.

To succeed in this role as an Oracle Cx Support Analyst, you will have demonstrated your ability to work in a comparable technical support role, ideally but not essentially in an Oracle environment. You will have good experience of working with Cx/CRM applications either as a user or as a consultant, and a proven understanding of at least one high-level programming language such as PHP, .Net, or Java. A good understanding of an object-orientated language such as Java or C# is critical, as is a good basic understanding of web development technologies (HTML, CSS, JS, PHP, or similar), and demonstrable programming skills in Webservices/APIs, focussing on REST/SOAP.

In addition to a competitive salary and excellent training programme this role offers a supportive environment with a close-knit team in an established firm, with a diverse range of engaging and exciting projects to work on 'from the get-go'. Apply now by following the link to send Josh your CV and Covering letter.

Lawrence Harvey are one of the leading Oracle recruitment specialists in the UK, representing Oracle directly, the partner network and the end-user community. As highly competent consultants we are consistently building on the excellent reputation that we have already established in Oracle recruitment. We work in partnership with our clients and candidates building a relationship through understanding so we can ensure we are always delivering to their needs.

(Oracle) Cx Support Analyst - Essex - Perm

Lawrence Harvey is acting as an employment agency in regards to this position. Visit our website and follow us on Twitter for all live vacancies @lawharveyjobs