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Salesforce Operations Manager

Salesforce Operations Manager

Job Title: Salesforce Operations Manager
Contract Type: Permanent
Location: London, England
Industry:
CRM
Salary: Negotiable
Start Date: ASAP
Reference: SFOperations_1536594575
Contact Name: Matthew Byrne
Contact Email: m.byrne@lawrenceharvey.com
Job Published: September 10, 2018 16:49

Job Description

Salesforce Operations Manager - London - Up to £60K

A Global Travel establishment are looking to employ a Salesforce Operations Manager to define and implement their Salesforce operational processes. You will be required to improve Salesforce operational support through a variety of processes e.g. engaging with key stakeholders, understanding current challenges, etc.

The company was established in the United States of America but now operate out of more than 60 countries across the world.

Key benefits of working for this company include a great training programme, professional development, opportunity to learn all aspects of the travel industry, the opportunity to work with the latest Salesforce Technology, gaining Global Salesforce experience, travel discounts for employees, friends and family, company events, etc.

This job role has several requirements so if you meet the criteria then please apply!

Role:

*Engaging with key stakeholders in the department and wider business
*Understanding current challenges and being able to prioritise initiatives to improve operational support
*The process for raising and logging tickets
*Defining the types of tickets, appropriate team to action
*Providing defined proactive monitoring
*Streamlining support by identifying areas for improvement within both the team and business
*Simplify the systems through configuration to enable more junior staff to appropriately use support
*Training support staff
*Overlook teams in the UK and off shore
*Proactively working with other IT support and business teams

Requirements:

*18 months hands-on Salesforce experience
*Salesforce Certified - ADM201 (Advanced Administrator preferred)
*Create and run reports and build automated reports
*Create and run Dashboards and automated Dashboards
*Understanding Salesforce Limits
*Build out Salesforce workflows
*Understanding complex data structures
*Understanding and administering Territory management and record ownership
*Configure a complex security model

Salary: £50,000 - £60,000
Duration: Permanent
Location: London

To apply click the link and attach your CV. I shall be in contact in due course to discuss the company while also discussing your suitability in more detail.

Lawrence Harvey are one of the leading Salesforce and niche emerging technology recruitment specialists in the UK. As highly competent consultants we are consistently building on the excellent reputation that we have already established in tech recruitment. We work in partnership with our clients and candidates building a relationship through understanding so we can ensure we are always delivering to their needs.

Lawrence Harvey is acting as an employment agency in regards to this position.
Visit our website www.lawrenceharvey.com and follow us on Twitter for all live vacancies @lawharveyjobs