Role: Digital Service Manager
Contract Length Till end of Feb 2021 initially
Location: Remote
IR35: Inside IR35
Pay Rate to Candidate: £450 per day
Clearance: Active SC Clearance is essential

Criteria
-Manage aspects of the service lifecycle including transition, operation and retirement, adhering to the Service Strategy.
-Ensure the delivery of services against the agreed Service Levels and oversee remedial activities.
-Ensure supporting capabilities, resources and enabling processes are in place to support service delivery and meet forecasted demand.
-Communicate highly complex technical issues and sensitive information to a variety of stakeholders.
Identify, capture and maintain knowledge assets.
-Service Acceptance
Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.
-ITIL Practitioner, VeriSM Foundation or equivalent experience.
-Specialist knowledge of service management tools.
-Proven experience of ITIL service management processes, planning and implementation.
Knowledge of either a Service Management standard (such as ISO20000) or Information

Please apply if you are interested and I will be in touch ASAP.

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