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Service Delivery Manager - Agile

Service Delivery Manager - Agile

Job Title: Service Delivery Manager - Agile
Contract Type: Permanent
Location: Bristol, England
Industry:
CRM
Salary: £40000 - £45000 per annum
Start Date: ASAP
Reference: SDM AG_1609793788
Contact Name: Tom Clarke
Contact Email: t.clarke@lawrenceharvey.com
Job Published: January 04, 2021 20:56

Job Description

Agile Service Delivery Manager / Technical Support Manager sought by software services employer based in Bristol working on application implementations. Not a pure project manager role this positions is responsible for managing a diverse range of existing clients, who are signed up for support and enhancements. This role of Agile Service Delivery Manager / Technical Support Manager is hugely varied, it will range from managing the support desk to working with the Head of Strategy to develop and promote commercial offerings.

Agile Service Delivery Manager / Technical Support Manager Job Description:

  • Agile software delivery experience
  • Applications based support packages for SME's experience ideal (not huge infrastructure outsourcing)
  • Ideally CMS or CRM project experience
  • Helpdesk / support management
  • Client facing role
  • Ability to transition into post go-live support
  • Commercial understanding to spot and develop future opportunities amongst your account.

This employer are fast growing with a impressive client list that they have continued to develop in 2020. This role in ensuring the success of their client base is critical in continuing their clients development. The role will be higely varied and challenging as you support a diverse client base. Salary up to £45,000 for the role with a January start available.

Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)