Service Design Lead

Service Design Lead

Job Title: Service Design Lead
Contract Type: Contract
Location: London, England
Salary: £500 - £600 per day
Start Date: ASAP
Reference: 148454_1617183291
Contact Name: Millie Scriven
Contact Email:
Job Published: March 31, 2021 10:34

Job Description

Contract opportunity: Service Design Lead - London - 6 months - INSIDE IR35 - £500-600 per day

Please note: This role is INSIDE IR35, please do not apply if you are not happy working inside IR35

What You'll Do
* Identify and build strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve the user experience.
* Create and improve user-centred services efficiently and to a high standard.
* Review and provide direction on the work of other service designers and user researchers
* Develop a strategic view across a range of products, focusing on the end to experience of all of our users
* Manage relationships between your team and others to ensure consistency and share good practice.
* Focus relentlessly on the user need, and ensure every aspect of product development is user-centric and evidence-based
* Develop the strategy for new or existing services to meet user needs, based on evidence gathered from a variety of existing and new sources, including first-hand lived experience data
* Work with the Head of User Centred Design Operations in team development and recruitment.
* Work with Policy, Clinical Product Owners, other team Service Designers and User Researchers to understand service requirements and integration across our services

Experience required:
* Significant experience of service design within either a government, health or social care setting
* Experience of GDS methods
* Experience with working with constraints and ability to identify, challenge, and adhere to them.
* Knowledge of best practices in service design.
* Confident communicator: able to persuade; negotiate; influence; network; and collaborate
* Good time management and the ability to work without supervision
* Ability to get to the heart of an issue, demonstrating expert knowledge in an applied setting

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