Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9syxdyzw5jzs1oyxj2zxkvanbnl2pvyl9kzwzhdwx0x2jhbm5lci5qcgcixv0

Service Design Lead

Service Design Lead

Job Title: Service Design Lead
Contract Type: Contract
Location: London, England
Industry:
Salary: £600 - £650 per day
Start Date: ASAP
Reference: 140365_1607329706
Contact Name: Millie Scriven
Contact Email: m.scriven@lawrenceharvey.com
Job Published: December 07, 2020 08:28

Job Description

Contract opportunity: Service Design Lead - Remote based (travel required occasionally) - initial 3 months - OUTSIDE IR35 - £600-650 per day

Essential criteria:
- A track record in successfully designing and delivering customer service models in a similar type / scale organisation
- Experience in the structure, system and technology / innovation options in this space (but wouldn't have to be technical expert)
- Excellent communication skills both written and verbal
- Ability to successfully engage with a broad range of stakeholders at all levels is essential. This includes internal and external partners / customers
- Ability to engage credibly, confidently and positively in debate and discussion
- Very strong inter-personal skills - ability to and passion in bringing colleagues along with them (changing with, not to)
- A good understanding of the barriers and challenges often faced by customers in how they engage with service providers (e.g. digital confidence)

Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website www.lawrenceharvey.com and follow us on Twitter for all live vacancies @lawharveyjobs