Service Design Lead

Service Design Lead

Job Title: Service Design Lead
Contract Type: Contract
Location: London, England
Salary: £600 - £650 per day
Start Date: ASAP
Reference: 140365_1607329706
Contact Name: Millie Scriven
Contact Email:
Job Published: December 07, 2020 08:28

Job Description

Contract opportunity: Service Design Lead - Remote based (travel required occasionally) - initial 3 months - OUTSIDE IR35 - £600-650 per day

Essential criteria:
- A track record in successfully designing and delivering customer service models in a similar type / scale organisation
- Experience in the structure, system and technology / innovation options in this space (but wouldn't have to be technical expert)
- Excellent communication skills both written and verbal
- Ability to successfully engage with a broad range of stakeholders at all levels is essential. This includes internal and external partners / customers
- Ability to engage credibly, confidently and positively in debate and discussion
- Very strong inter-personal skills - ability to and passion in bringing colleagues along with them (changing with, not to)
- A good understanding of the barriers and challenges often faced by customers in how they engage with service providers (e.g. digital confidence)

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