Service Designer

Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Leeds, West Yorkshire
Salary: £450.00 - £500.00 per day
Start Date: ASAP
Reference: HQ00117924_1580120111
Contact Name: Millie Scriven
Contact Email:
Job Published: January 27, 2020 10:15

Job Description

Contract opportunity: Service Designer - Leeds - initial 6 months - inside IR35 - £450-500 per day

Please note: You will need to be eligible for SC clearance

As a Senior Service Designer, the candidate will be expected to:
- Specialise in designing interactions and interfaces for digital services
- Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts
- Work with different types of content and user-led interactions
- Work across digital and non-digital channels
- Focus on making working software rather than creating artefacts to describe software
- Understand the technical side of design

General Responsibilities
- Understand user needs and design services that meet them
- Support discussions at a senior departmental level
- Design user-centred solutions and transaction flows
- Support in an Interaction Design capacity when needed
- Create and rapidly iterate prototypes to help the wider team learn about user needs for different scenarios or tasks
- Work with product owners, other designers, user researchers, business analysts and front-end developers to turn concepts into user-centred services
- Make sure the design of services is consistent internally and with the rest of GOV.UK
- Take responsibility for creating and keeping up a positive and collaborative working environment
- Help promote best practice
- Share specialist knowledge and experience with others in the team
- Play a supporting role in recruiting for the Digital Product design community
- Share work and ideas inside and outside the department for example by representing the Digital design community at events
- Manage other people's work
- Contribute to building a digital culture in the Department
- Play an active part in the department's Product Design community

Essential Skills
- At least 2 to 3 years' experience as a Service Designer or Systems Thinker.
- Experience solving design and research challenges through collaboration and user participation.
- The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g. user journeys, services mapping, prototyping etc.
- Ability to develop hands on interaction design solutions for the products that enable the service
- A diverse set of methods & tools that allow them to illustrate the opportunities to improve specific service components and touch-points.
- Appreciation for and demonstrated ability to connect design solutions to pragmatic implementation
- A belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.
- Have a design-related degree or experience on a product, interaction or UX design role.
- Define elements layout, design patterns, controls and actions

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