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Service Designer / Interaction Designer

Service Designer / Interaction Designer

Job Title: Service Designer / Interaction Designer
Contract Type: Contract
Location: Manchester, Greater Manchester
Industry:
Salary: £500 - £550 per day
Start Date: ASAP
Reference: 17ID09_1600350305
Contact Name: Narcis Velcu
Contact Email: n.velcu@lawrenceharvey.com
Job Published: September 17, 2020 14:45

Job Description

Role: Service/Interaction Designer

Day Rate: £500 - £550

Contract Length: 6 months

Location: Manchester ( Remote at the moment)

IR35 Status: Inside

*Portfolio required*

As a Senior Service Designer, you will be part of a multi-disciplinary team. You will work alongside other designers, front end developers, researchers and software engineers.

As a service designer you will be expected to engage with policy experts, product owners and product team to design the end-to-end journey which may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

As a Service/Interaction Designer you will:

-Analyze­ failure within services and identify root causes for that failure

-Understand user needs and identify where separate interactions with government should act as one service that meet that need

-Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based

-Specialise in designing interactions and interfaces for digital services

-Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts

-Work with different types of content and user-led interactions

-Understand the technical side of design

Essential Skills

-At least 2 to 3 years' experience as a service designer or systems thinker.

-Experience solving design and research challenges through collaboration and user participation.

-The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g. user journeys, services mapping, prototyping etc.

-Ability to develop hands on interaction design solutions for the products that enable the service

-A diverse set of methods & tools that allow you to illustrate the opportunities to improve specific -service components and touchpoints.

-Have a design-related degree or experience on a product, interaction or UX design role.

-Define elements - layout, design patterns, controls and actions

If you are interested, please apply wand I will be in touch ASAP.

Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website www.lawrenceharvey.com and follow us on Twitter for all live vacancies @lawharveyjobs