Service Designer / Interaction Designer

Service Designer / Interaction Designer

Job Title: Service Designer / Interaction Designer
Contract Type: Contract
Location: Manchester, Greater Manchester
Salary: £500 - £550 per day
Start Date: ASAP
Reference: 17ID09_1600350305
Contact Name: Narcis Velcu
Contact Email:
Job Published: September 17, 2020 14:45

Job Description

Role: Service/Interaction Designer

Day Rate: £500 - £550

Contract Length: 6 months

Location: Manchester ( Remote at the moment)

IR35 Status: Inside

*Portfolio required*

As a Senior Service Designer, you will be part of a multi-disciplinary team. You will work alongside other designers, front end developers, researchers and software engineers.

As a service designer you will be expected to engage with policy experts, product owners and product team to design the end-to-end journey which may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

As a Service/Interaction Designer you will:

-Analyze­ failure within services and identify root causes for that failure

-Understand user needs and identify where separate interactions with government should act as one service that meet that need

-Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based

-Specialise in designing interactions and interfaces for digital services

-Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts

-Work with different types of content and user-led interactions

-Understand the technical side of design

Essential Skills

-At least 2 to 3 years' experience as a service designer or systems thinker.

-Experience solving design and research challenges through collaboration and user participation.

-The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g. user journeys, services mapping, prototyping etc.

-Ability to develop hands on interaction design solutions for the products that enable the service

-A diverse set of methods & tools that allow you to illustrate the opportunities to improve specific -service components and touchpoints.

-Have a design-related degree or experience on a product, interaction or UX design role.

-Define elements - layout, design patterns, controls and actions

If you are interested, please apply wand I will be in touch ASAP.

Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies @lawharveyjobs