Service Desk Analyst

Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Uxbridge, Middlesex
Salary: £170.00 - £190.0 per day
Start Date: 19/11/18
Reference: HQ00083874_1542016133
Contact Name: Kieran Aldred
Contact Email:
Job Published: November 12, 2018 09:48

Job Description


- To be responsible for the quality of the service you deliver to your customers.
- To collaborate with other teams, external contractors and suppliers working for or within I.T. at divisional, group or corporate level to provide a seamless service to customers.
- To identify ways in which you can contribute to the continuous improvement in the performance of your team.
- To maintain a working knowledge of current industry, company and departmental policies and standards as they may apply to the work of Field IT.
- To contribute to the definition and revision of standards and processes and ensure compliance with those already approved.
- To select the most appropriate means of conveying or seeking information so as to maximise the clarity of your need or purpose for the intended audience.


*Previous work experience within a customer service or support team.
*Software and hardware troubleshooting & diagnostic skills.
*Knowledge of Windows 7, Windows 8 and Windows 10.
*Knowledge of MS Office, Internet Explorer, Anti-virus, registry settings.
*Intermediate knowledge of Apple iOS + iPhone, iPad
*Knowledge of Windows Server 2012, Print Queues, Quota and Share Management.
*Able to set up, configure and troubleshoot client hardware and peripheral devices.
*Knowledge of LAN topologies and ability to troubleshoot client network connectivity issues.

Lawrence Harvey is acting as an Employment Business in regards to this position.
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