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Service Manager

Service Manager

Job Title: Service Manager
Contract Type: Contract
Location: Brighton, East Sussex
Industry:
Salary: Negotiable
Start Date: Monday 2nd March
Reference: HQ00119220_1581351532
Contact Name: Musa Konteh
Contact Email: m.konteh@lawrenceharvey.com
Job Published: February 10, 2020 16:18

Job Description

Service Manager - 3 Months -Brighton - Government Body (OUTSIDE IR35)

Looking for a Telephony Solutions & Network expert - liaise with IT and Procurement to design and frame a tender for replacement of our Contact Centre & IT Support Telephony service.

Looking for a skilled Individual with the following;

  • Have extensive knowledge of VOIP phone systems
  • Have Project Scoping and definition capture experience
  • Have experience of integration with O365 and Dynamics
  • Have Omni Channel Integration experience through to call centre and Dynamics
  • Have shortlisting and weighting assessments experience
  • Have PCI DSS Configuration and Process Control experience
  • Have expereince of definition of SLA/OLA and metrics for both inwards facing and external facing service
  • Demonstrate experience of working within regulatory compliance
  • Demonstrate Networking Skills - Cisco preferred.
  • Demonstrate experience of project delivery for or direct management of a 100+ person call centre
  • demonstrate experience of working with government frameworks

Service Manager - 3 Months -Brighton - Government Body (OUTSIDE IR35)

Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website www.lawrenceharvey.com and follow us on Twitter for all live vacancies @lawharveyjobs