Service Operations Specialist

Service Operations Specialist

Job Title: Service Operations Specialist
Contract Type: Contract
Location: London, England
Salary: £500 - £510 per annum
Start Date: Monday 1st March 2021
Reference: HQ00118510_1613747269
Contact Name: Musa Konteh
Contact Email:
Job Published: February 19, 2021 15:07

Job Description

Service Operations Specialist - 6 Months Contract - London/Remote - INSIDE IR35

The role will be responsible for the delivery of on-going security improvement projects relating to the Enterprise Windows Server and VMware virtual server estate. Initial project phase will focus on the removal of legacy encryption protocols and a number of configuration compliance issues.

To provide 2nd and 3rd line operational support for internal IT infrastructure and systems in the company's 24x7 hosted environment. Taking ownership of problems through to resolution over a wide variety of systems and technologies, supporting enterprise Microsoft Windows Server environment, Exchange online, Active Directory, VMware and Citrix.

Key Skills and Experience

  • Prior IT operational support experience across business-critical Production infrastructure, applications and database services.
  • Microsoft/VMware/Citrix certification
  • Strong documentation and technical writing skills.
  • Have excellent time management and organisational skills
  • Knowledge of ITIL framework (understanding of Incident, Problem, Change)
  • Must have strong experience supporting production systems in an enterprise Microsoft Windows/Active Directory environment.
  • Strong experience supporting Microsoft Windows Server and VMware virtual server environments.
  • Strong experience of remediating security vulnerabilities and configuration compliance issues.
  • Experience working with ITSM systems such as Service Now and an understanding of priorities and SLA's.
  • Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight.
  • Ability to collaborate effectively with other operational support teams in to support the service.
  • Strong experience of providing cross training on technologies and operational processes to colleagues

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