Service Support Engineer

Service Support Engineer

Job Title: Service Support Engineer
Contract Type: Contract
Location: Newcastle upon Tyne, Tyne and Wear
Salary: £300.00 - £350.00 per day
Start Date: ASAP
Reference: HQ00111645_1572610952
Contact Name: Millie Scriven
Contact Email:
Job Published: November 01, 2019 12:22

Job Description

Contract opportunity: Service Support Engineer Newcastle/Blackpool initial 6 months OUTSIDE IR35 - £300-350 per day SC Clearance (essential)
Please note: This role will require SC clearance and include travel between sites

Required to in-source work from 3rd party supplier whilst maintaining day to day operations
- Act as 2nd/3rd line support for incidents, problems and changes to solutions and services.
- Provide specialist technical support and assistance to projects ensuring delivery of requisite non- functional requirements and to continual service improvement.
- Responsible for preparations and support of IT Operations solutions and services, physical or virtual, according to industry and organisational best practices standards, service requirements and Key Performance Indicators (KPIs) throughout the lifecycle.
- Provide technical support and assistance to projects.
- Coach and mentor junior team members and assist in the delivery of provision of first class service, and consistent levels of capability available as required by the organisation.

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