Strategic Marketing / Customer Experience

Strategic Marketing / Customer Experience

Job Title: Strategic Marketing / Customer Experience
Contract Type: Contract
Location: Croydon, London
Salary: £700 - £800 per day
Start Date: Monday 16 November 2020
Reference: HQ00117580_1604488459
Contact Name: Musa Konteh
Contact Email:
Job Published: November 04, 2020 11:14

Job Description

Communications Manager - 6 Months contract (Extension more than likely) - Remote + Some UK Travel - OUTSIDE IR35

Supporting the Business Strategy and Customer and Channel Strategy!

The candidate will deliver defined customer experience and cultural change to improve customer focus and will work closely with cross functional teams to ensure embedded and sustained change.

Key Essential skills and experience

  • Have significant experience of strategic marketing & customer experience in multiple sectors with tangible, demonstrable results
  • Have CIM qualification
  • Have evidence of influencing and relationship building at a senior level which has delivered significant and lasting change
  • Have experience in managing multiple stakeholders to achieve tangible results
  • Be inspiring and experienced change leader, creating & leading a new (virtual) team through change
  • Have evidence of articulating a strategic vision, mobilising a virtual team behind it, and delivering on the execution
  • Be an advocate for our customers and able to influence decision making across the organisation to take our customers into account, particularly during transformation change activity to embed the change
  • Be able to drive and deliver change for an enhanced customer experience across the organisation
  • Have evidence of working at pace - and negotiating to be able to do so
  • Have experience of working in regulated markets


2.5 days per week

During this COVID-19 pandemic, currently all staff work from home. This role will be similarly affected.

Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies @lawharveyjobs