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Technical Analyst

Job Title: Technical Analyst
Contract Type: Contract
Location: Handforth, Cheshire
Industry:
Salary: £340 - £375 per day
Start Date: ASAP
Reference: EA000TA_1542973733
Contact Name: Ellie Atkinson
Contact Email: e.atkinson@lawrenceharvey.com
Job Published: November 23, 2018 11:48

Job Description

My client, a major UK high-street brand, are currently searching for a Technical Analyst to be involved on an exciting project to support the Coldfusion SQL project.


Duties:
* Acknowledge incoming user reported incidents via calls/ emails
* Monitor incoming tickets (securing reaction times)
* As required : Check, adds or changes the category, priority and application area of new tickets
* Incident Triage and Problem Management
* Liaise with product vendors, other support teams and third party support for issue resolution
* Handover support to offshore teams
* Perform technical changes on cold fusion and SQL that are needed as minor enhancements

Lawrence Harvey is acting as an Employment Business in regards to this position.
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