User Researcher

User Researcher

Job Title: User Researcher
Contract Type: Contract
Location: London, England
Salary: £500 - £550.00 per day
Start Date: ASAP
Reference: HQ00107839_1569918567
Contact Name: Millie Scriven
Contact Email:
Job Published: October 01, 2019 09:29

Job Description

Role: Digital User Researcher
Contract Length: 6 months
Location: Central London
Pay Rate to Candidate: £550 per day

- The Senior User Researcher will play critical roles in understanding the different needs of all types of users across all scenarios.
- This will ensure that any decisions made are grounded in both business needs and the needs of individual users.
- The User Researcher will add value by providing evidence on usability, accessibility and fit with users' expectations and business needs of a new tool.
- Success would see all users able to efficiently and accurately use the new tool, increasing data accuracy and fullness for our analysts and business units.

Key skills & experience required:
- Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment.
- Use findings of user data to work closely with designers and analysts to iterate the developing service.
- Manage business relations with usability and market research agencies to support necessary research processes.
- Experience in: taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues; managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals; working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances; quantitative research methodologies.
- Proven experience of gathering user requirements for web-based services; managing, executing and analysing usability test and research sessions; working in an agile development environment with User Experience teams, designers and developers to create new digital products and services; audience modelling and developing design personas.
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
- Experience across web content, tools and transactional services, especially those with complex user journeys.
- Experience within a research and digital environment.

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