User Researcher - SC cleared

User Researcher - SC cleared

Job Title: User Researcher - SC cleared
Contract Type: Contract
Location: London, England
Salary: £600 - £625 per day
Start Date: ASAP
Reference: 87896452_1655309974
Contact Name: Millie Scriven
Contact Email:
Job Published: June 15, 2022 17:19

Job Description

Contract opportunity: User Researcher - London (on-site 2 days per week) - initial 3 months - INSIDE IR35 - £600-625 per day - Active SC clearance essential

Please note: This role is INSIDE IR35 and will require holding active SC clearance, although initial contract runs until end of September there is a view to extend once new budget is approved beyond this

Knowledge and Skills Required:

  • Experience and understanding of a range of user centred service design and delivery practices.
  • Ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and action.
  • Experience and understanding of a range of user research methods, when to use those methods and how to apply them correctly.
  • Experience and understanding of a range of techniques for analysis of research data, synthesis of findings, and presentation of clear findings that colleagues can understand and use.
  • A good understanding of the diversity of users of government services, and the ability to include many kinds of users in appropriate research activities. 3 of 5
  • Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team.
  • Experience of involving your team in research activities, and in analysis and synthesis.
  • A good understanding of the social and technological context for government services, and the ability to align user research activities to help their team understand changing user behaviour.
  • Understanding of the quantitative analysis and synthesis elements of user research.
  • Some knowledge of current technologies used to build and operate digital services, and the different technical roles in a digital team.


  • Planning, running and facilitating user research workshops.
  • Analysing outcomes of user research to propose product improvements to delivery teams and product management.
  • Working with performance analysts to combine quantitative and qualitative aspects of user understanding to present a combined view on user needs.
  • Working with designers to iterate products and services based on user needs.
  • Team player who will contribute to ways of working of the team.

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